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FAQs

How much is shipping?

UK is £7.99 ex VAT
Europe is 15.99 ex VAT
Rest of World is £16.99 no VAT

How long does shipping take?

Please note: postal services are currently disrupted as a result of the Covid-19 pandemic; as a result, your delivery might be delayed.

UK orders are sent within 7 working days
Rest of world are 10-12 workings days

I haven’t had a confirmation email

Our system sends a confirmation email once the order is placed. This will also contain a PDF receipt. Please do check any SPAM or JUNK folders as it may be there.

I haven’t been notified of my delivery

You should receive an email from RoyalMail once the parcel has been booked in with them. This is typically 2 days after your parcel has been received. Delivery should be within 2 days from this point for the UK and 8-10 days for overseas. But please do bear in mind that there have been delays with some postal services due to the current Coronavirus pandemic.

Can you track my parcel?

Yes we can, but you can also do it from the delivery notification email you will be sent. There is a link that states “Want to track your parcel?” Just beneath this you will see a link “track parcel” this will take you directly to your tracking page.

Can you personalise a print?

Unfortunately this is not a service we can offer, sorry.

Can you sign the print for me?

Unfortunately this is not possible through the shop, we are sorry.

Can I buy a print not on the shop such as one from Charlie's book?

New images are released throughout the year, so please do check back when you can. There are no set dates for new releases.

Can I purchase an original?

Some originals are available, please click here to contact us using the form on Charlie’s website.

Can you add a note to the order from me to a friend?

Unfortunately this is not possible through the shop, we are sorry.

My print is going as a gift, so can you hide the price?

All orders are sent with a delivery note. The receipt with price are only sent to the person placing the order via email along with a confirmation email.

If I need to return my item, where should I send it?

Wisque Ltd
2 Sovereign Way,
Tonbridge, Kent,
TN9 1RH, UK

Wisque Ltd, 2 Sovereign Way, Tonbridge, Kent, TN9 1RH, UK
Company number 09257232, registered in England and Wales
Operated on behalf of Charlie Mackesy, VAT number GB468666489