Frequently Asked Questions

Why do I have to re-register?
We have moved to a new platform which hosts the shop and back-end admin, therefore your old login details will not work.

If you have placed an order at the previous Shop, please don't worry, these orders are with us and are being fulfilled. You can contact us anytime via our support desk at

How much is delivery?
For cards, delivery to the UK is £0.78 (inc VAT), delivery to Europe is £1.99, and delivery to everywhere else is £2.59. For prints, delivery to the UK is £9.99 (inc VAT), delivery to Europe is £16.99, and delivery to everywhere else is £22.99.

How long does delivery take?
Orders are despatched within 5 working days and delivered in: UK 2-3 working days and overseas 5-7 working days.

I haven't had a confirmation email
The shop will send you confirmation by email containing an order summary. As this is an automated service the email can end up in SPAM or JUNK folders so please check.

I haven't been notified of my delivery
You should receive an email from RoyalMail, Parcelforce or DPD once the parcel has been dispatched. Delivery should be within 2-3 days from this point for the UK and 5-10 days for overseas.

International deliveries?
For prints, international deliveries (since Brexit this includes the EU) may be subject to local VAT, customs duties and handling charge, which may add 20-30% to the price you have paid for your order, depending on your location. Currently, we regret that these charges will need to be paid by the addressee before the order can be released, and this may incur a delay. Unfortunately this is not something we can influence or control.  

Can you track my parcel?
We can track parcels which include a print, but we are unable to track greetings cards only as these are sent using standard postal services.

To track a package which includes a print, check the delivery notification email you will have been sent as this contains a tracking link. Alternatively please email

Can you personalise a print?
Unfortunately, this is not a service we can offer, sorry.

Can you sign the print for me?
Unfortunately, this is not a service we can offer, sorry.

My print is going as a gift, so can you hide the price?
All orders are sent with a delivery note. The receipt showing the price is only sent to the person placing the order, via email, within the confirmation email.

Can I order cards and prints and sell them via my own shop?
The resale of Charlie Mackesy cards, prints or other works, is strictly not permitted under any circumstances. Thank you for your understanding

Ethically manufactured
Mole's production facilities has not only achieved the highest ethical and social amfori accreditation 'A' rating, but is also awarded with the amfori Environmental Performance standard.

About amfori
At amfori, we believe that companies can simultaneously focus on people and planet as well as profit. But we also believe that those companies need help to navigate through the complexities that come with increased sustainability expectations.

Our name, amfori, is inspired by ‘amphorae’, containers used in ancient times to ship goods around the world. They symbolise the beginning of open global trade, which has brought economic growth, job creation and prosperity.

Founded in 1977, amfori has evolved into a leading business association for sustainable trade, supporting companies across the globe to operate successful and responsible businesses, by improving the Environmental, Social and Governance performance of their supply chains.